1. A new employees experience that helps employees to be more engaged and informed.
2. Delightful experience that helps employees to process their work quickly.
Doosan is currently using a cloud Human Experience Management solutions - Microsoft Teams and SAP SuccessFactors.
To take their employee experience to the next level, Doosan began a new initiative called 'Doosan Digital Lean'. The new initiative focuses on creating a new employee experience that provides a delightful digital workplace.
Due to the nature of the project involving three companies, the project presented complex stakeholders which required clear and transparent project management.
During the project, we collaborated and communicated with a broad array of teams: 50+ people from 10+ teams engaged and collaborated joining from 4 different time zones.
Among the cross functional collaboration, it was pivotal to closely work with project managers and designers from SuccessFactors team to ensure app development guidelines.
Delightful work place brings values to Doosan and Employee through...
1. Increase employees' potential through continued performance tracking
2. Keeping motivated, active mode of work, staying connected
We identified our users and listed out their primary goal, usual behaviour/tasks and most importantly their needs that helped us to align on who we are designing for and whose needs we need to address
After creating personas, we designed the end-to-end user journeys. Beginning from the first step - accessing portal and system registry - to manager's approval and review. We focused on the emotions, devices being used, pain points and opportunities as well as their needs and then came up with 2 design challenges.
Looking at the user flow, there were too many repetitive steps that needs more seamless collaboration between Teams and CPM.
To give a clear idea of what the integrated solution would look like and receive feedback, I visualized a storyboard to communicate with stakeholders and end-user employees.
The final output of the digital workplace solutions with the collaboration of SAP SuccessFactors and MS Teams was showcased at the CES 2022.
SAP joined Doosan in a panel discussion where they talked about the process of building the "Delightful Digital Workplace". I helped to plan for the panel discussion script, create advertisement video.
.png)
Collaborated closely with engineers to deliver design guidelines, interactive elements, documentation creation and usability test for design handoff to development.
Below is the final application demo.
After finishing presentation, you can conveniently write feedback for your colleagues. An easy and quick click from MS Teams integrated with SAP SuccessFactors Continuous Feedback Management model to give/request feedback to your colleagues and manager.
You can check your feedback received through a Teams notification and review your performance through an easy link to SuccessFactors.
SuccessFactors App in Teams allows you and your manager/peers frequently exchange feedback for a better performance and self-development.
01 / Effective communications and clarity in role & responsibility were pivotal
Because this project was complex in terms of multiple stakeholders, interests of involved teams, setting the right scope, expectation through effective communication and focusing on clarifying the role & responsibility was pivotal to not to get lost during the project.
02 / Additional user interviews and As-Is analysis
We would have done more interviews with employees from other organizations, collect more insights and analyze As-Is situation to validate that our design meets needs of Doosan employees.
03 / Tapping into cultural aspects
By focusing on the cultural transformation and its value, we were able to not to just focus on the functions and feasibility of the solution and come up with a solution that brings bigger impact to the organization.